JELD-WEN is currently seeking a Application Analyst Support to join our growing team.

BUSINESS SYSTEMS ANALYST AND INTERNAL APPLICATION CONSULTANT

Jeld – Wen owns several brands across Europe & North America, this role is based in North of Denmark, were Jeld-Wen´s most known brand is Swedoor and is a leading Manufacturing company within door solutions.
With a focus on a commitment to excellence, we strive to deliver outstanding services and processes for Jeld-Wen and are dedicated to provide high level of support for our factories across Europe & North America.
We are therefore seeking a highly skilled and motivated Business Application analyst & consultant to join our team and help shape and maintain our systems internally.

EXPERIENCES…

• Experiences from a similar IT Support role or general IT Background
• Solid communication and vendor management skills
• Strong problem-solving and decision-making abilities.
• Visionary thinking and the ability to anticipate and plan for future technology needs.
• Ability to collaborate with diverse stakeholders, both internal and external.

EDUCATION / BACKGROUND….

• Knowledge of ITIL principles will be advantageous
• Experience from a similar role will be advantageous
• Understanding of software development methodologies, infrastructure, and cybersecurity will be advantageous
• A degree in IT or the equivalent vocational qualification

LANGUAGE SKILLS…

• Must be fluent in both written and spoken Danish, aswell as English

BENEFITS

• Competitive salary and benefits package, matching role and candidates background
• Exciting and challenging work environment.
• Collaborative and inclusive company culture.
  If you are ready to take on this exciting opportunity and contribute to the success of Swedoor / Jeldwen, please submit your resume and cover letter through the application process.
  Should you have questions regarding position or company, please contact our responsible recruitment partner for Nordic countries, Jesper Laurholt on +45 28 43 50 63 or send an sms with name and number to +45 28 43 50 63 and we will get in contact with you as soon as possible.
  Please include “Business system analyst” in the subject line.
  We are looking forward hearing from you.

GOOD REASON TO JOIN

We act with integrity, invest in people, inspire through innovation, deliver on our promises, and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

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YOUR ROLE…

As a Business Systems Analyst and our internal consultant, you will be responsible for all activities around our applications portfolio for our 3 Danish locations and will be acting as the key link between external IT vendors and our internal business partners. With a strong focus on customer service you will together with our IT Operations team play a key part in delivering the best IT Service for our colleagues in Denmark.
The role will have a clear focus on managing and supporting our ERP-Landscape (IC2000 and XAL) and related applications in a strong partnership with our external long-term vendors. The role supports our internal application customers by resolving incidents and service-interruptions and manages vendor-developed changes to the applications.

The role will include both administrative, user-facing and technical job-function

• Manage IT Application budget, ensuring efficient use of resources.
• Maintain clear and open two ways communications between our internal business users and our external support vendors
• Function as a single point of contact for our internal and external partners
• Ownership of Change-management process for applications in Scope
• Resolving incidents and manage service-interruptions in collaboration with internal and external partners.
• Function as Control Owner performing regular (monthly) and bi-yearly IT General Controls for the applications in Scope
• Collaborate with leadership, business units, and other stakeholders to understand and address future technology needs.
• Participation in relevant and associated business and IT projects that involves our IT systems portfolio.

YOU AS A PERSON IN THE ROLE…

• Customer focussed and able to manage customer expectations
• Solid communication and vendor management skills
• Strong relationship-building skills, to foster collaboration and partnerships
• Ability to prioritize and manage own tasks on a daily basis