Application Engineer

at  Copeland

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
We are looking for an Application Engineer to join our team in Cluj-Napoca!
As an Application Engineer you will collaborate with our Sales Executives in Pre and Post Sales Applications & Technical Support. You will need to have a deep understanding of HVAC compatibility as it is connected to controls and smart Thermostat integration.
Does this sound like a great opportunity for professional development and growth? If so, we encourage you to apply!

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Good customer services and interpersonal skills.
• Any European languages

IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:

• Provide Sales Representatives and clients with Pre and Post technical support.
• Respond efficiently and in a timely manner to inquiries from clients and Sales Executives as it pertains to HVAC and thermostat compatibility.
• Act as a resource for Sales Representatives during the Sales Process to assist in solutioning.
• Review and Clear Tech holds.
• Provide and explain Wiring Diagrams to help Customer understand how to install our Thermostats for a more complex HVAC unit.
• Confirm via wiring diagram or spec sheet that our Thermostats are compatible with the HVAC unit.
• Ability to understand the sequence of operation for the HVAC Unit.
• Assist in PMS (Property Management System) and BMS (Building Management System) integrations as well as Lighting and Door Lock integration.
• Explain the full scope of work needed for a System Commissioning.
• Review Installation Manuals with customers as needed.

FOR THIS ROLE, YOU WILL NEED:

• Bachelor’s degree in computer science, information technology, information systems, or similar.
• 3 years of experience as an Application Engineer.
• Excellent analytical and problem-solving skills.
• Excellent collaboration and communication skills.
• Great organizational and time management skills.