Application Engineer, Entry

at  Keysight Technologies INC

Overview:
Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities:

Delivers technical expertise for post sales customer satisfaction to installed based customers on Keysight EDA products and services. Participates actively in the post support process from the customer inquiry to the closure. Owns the inquiries technical closure and may closely work with product R/D and QA teams. Is focused during the phase of post sales process including responding to customer’s technical inquires, providing customer training, and various technical support. May assist in presales as part of the tasks. Responds to customers via phone, portal(web), email. Ensures our products and/or solution is functioning properly at the customer site. Acts as the customer voice to influence future product design that meets customer needs. The position requires a strong customer focus, solid communication skills, technical competence, and an ability to adapt to new technologies. To stay on top of your career you will be provided access to the breadth of Keysight’s training with our product development groups, and access to the expertise of other engineers across Keysight.

• Understands customer’s problems and efficiently resolves the technical inquiry via remote channels like phone, email, portal etc
• Research on solution by replicating customer’s issue, proactively works with R&D by providing customer insights etc
• Delivers technical expertise via a remote channel for solution implementation
• Qualify and refer software and services sales opportunities to the right Sales teams
• Contribute technical articles to the KeysightCare Knowledge Base

Qualifications:

• Written and verbal proficiency in both English and Chinese is a Must.
• Bachelor’s or Master’s Degree in RF & Microwave Engineering or Electromagnetic Fields Engineering or Electronics Engineering
• 1-3 years of applicable experience as a design engineer, application engineer, or test engineer
• Requires in-depth technical knowledge and experience in job and ability to work independently
• Possess a customer-first mindset with the passion to serve customers
• Self-motivated to investigate and learn Keysight products and the applications they are used in
• Be able to handle multi-task and work under pressure.
• Strong communication skills and the ability to interact with a wide variety of people. And be able to discuss and explain complex issues remotely

Careers Privacy Statement
*Keysight is an Equal Opportunity Employer.

• Understands customer’s problems and efficiently resolves the technical inquiry via remote channels like phone, email, portal etc
• Research on solution by replicating customer’s issue, proactively works with R&D by providing customer insights etc
• Delivers technical expertise via a remote channel for solution implementation
• Qualify and refer software and services sales opportunities to the right Sales teams
• Contribute technical articles to the KeysightCare Knowledge Bas