Application Operations Engineer - ServiceNow

at  Qinshift

THIS IS US

At Qinshift we’re committed to making real impact. With us you’re working with teams of tech focused peers who thrive with creative thinking and dedication to learning and improvement. Here, you’ll be an important part of our community, where we actively encourage you to bring thoughts and ideas to the table. If this resonates with you and you’re interested in this position we would be delighted to talk to you.

• Monitor health, usage and overall compliance of ServiceNow and its applications
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits
• Coordinate application and platform upgrades
• Develop systems integrations and process automation
• Configure and maintain SLA, catalog items and their associated workflows
• General support, administration and maintenance of ServiceNow platform and associated applications
• Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices
• Load, manipulate and maintain data between Service-now and other systems
• Assists with report configuration and maintenance