Application Production Analyst (FTC to March 2025)

at  BNP Paribas

DESCRIPTION OF THE DEPARTMENT:

To provide quality, cost-effective, robust IT services / solutions to allow the various BNPP business units to achieve their respective corporate goals and objectives

SUMMARY OF THE ROLE:

Part of the BNP Paribas (BNPP) IT – Application Production Support – Operations Function, responsible for:

• 2nd/3rd level support for general IT incidents & requests
• Problem Management
• Service Continuity
• Obsolescence Management
• Vulnerability Management
• Performance & Capacity Management
• IT Operations Reporting

TECHNICAL SKILLS REQUIRED FOR THE ROLE:

• ITIL V3 or V4
• SQL, VBA, or Excel development experience
• Microsoft products, specifically SCOM & Biztalk

CORE COMPETENCIES REQUIRED FOR THE ROLE:

• Attention to detail - Ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.
• Communication - Oral: Expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: Expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.
• Quantitative analysis - Understands and evaluates numerical data, tables, charts or graphs. Performs calculations, makes comparisons and combines quantitative information.
• Technical/professional knowledge - Demonstrates a satisfactory level of technical and professional skills/knowledge in job related areas. Keeps abreast of current developments and trends in area of expertise
• Technical/professional proficiency - Demonstrates a satisfactory level of performance in specific technical / professional areas
• Accountability - Committed to achieving the organisation’s objectives. Demonstrates perseverance and is accountable for own actions.
• Change management - Displays flexibility to change and is open to new ideas. Encourages others to be open to innovation. Values feedback and gives people scope and confidence to generate ideas.
• Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market
• Collaborative approach - Supports and shows respect for others. Puts people first, and works effectively with individuals, teams and clients.
• Commercial Focus - Demonstrates awareness of the wider business market and the need to drive actions that lead to profitability. Understands how their contribution to business objectives can impact on profitability.
• Commitment - Committed to our customers, shareholders and employees. Demonstrates enthusiasm towards the organization and motivation to add value and be part of the organization.
• Creativity - Seeks to improve the organisation by taking new initiatives, sharing ideas and offering creative proposals
• Excellence - Results driven, committed to achieve consistently high standards in people, products and service that will make us the provider of choice for clients, and deliver returns for shareholders
• Financial decision making - Undertakes actions requiring the analysis of financial information. Develops alternative courses of action that are based on logical assumptions and factual information, and that take resources into consideration.
• Impact & influence - Creates a positive and professional impact on others. Uses effective strategies to win others over. Exhibits persuasive representation of team and business objectives.
• Individual Leadership - Uses an appropriate interpersonal style to inspire and guide colleagues towards goal achievement. Adjusts behaviour to accommodate tasks, situations and individuals.
• Innovation - Proactively looks for opportunities for continuous improvement and thinks creatively
• Negotiation – Uses professional, commercially focused negotiation strategies that gain all parties’ support and acceptance and lead to a positive outcome for the organisation.
• Operational decision making - Relates and compares data on operational (i.e. day to day) effectiveness from different sources. Establishes goals and requirements that reflect organisational objectives and values.
• Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards.
• Resilience - Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
• Responsiveness - Adapts when facing new or unforeseen situations. Delivers on time the required service.
• Risk awareness - Adheres to the organisation’s processes and procedures. Demonstrates a good understanding of compliance issues and implements work practices that minimise operational and reputational risk
• Strategic decision making - Identifies and understands issues, problems and opportunities. Takes action that is consistent with the strategic direction of the organization. Recognises the short- and long-term consequences of decisions on the organisation’s strategic direction.
• Team Orientation - Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners