Application Specialist

at  Babington

Application Specialist
Babington is committed to developing better futures for individuals, organisations, and society. For us that means developing your skills and creating opportunities for individuals and organisations to perform at their very best.
We’re looking for an experienced Application specialist to join our busy IT team, empowering Babington to deliver on our purpose, vision, mission, and values. If you have a track record in delivering excellent operational IT support and are comfortable in a fast-paced business environment, we want to hear from you!

QUALIFICATIONS

• Educations to a degree level, within an IT discipline
• ITIL Foundation (v3 or v4)
• Level 2 Certificate in IT User Skills or equivalent

SKILLS AND EXPERIENCE

• Demonstrable experience of working within a System support department
• Experience of using a variety of applications and systems and E-portfolio systems such as: Aptem, BUD, CRM, Feedback Surveys, Learner Management Systems
• Experience of working with and configuring Jira
• Experience of working on multiple projects at one time and prioritising workload
• Experience of following instructions accurately and working to deadlines
• Ability to adapt to new ways of working in line with changing business requirements
• Ability to engage with a range of people across departments to gain a full understanding of how things work
• Ability to acknowledge and understand the value of the customer relationship, treating each customer as an individual
• Highlights any potential obstacles to achieving outcomes and seek advice from line manager and others to achieve the customer promise

• Play an active role in supporting the configuration and maintenance of all current and to be on-boarded Business and Learning systems including, but not restricted to the virtual learning environment, E-portfolio, CRM systems, Jira, in line with system SLAs
• Provide guidance and coaching to 1st line support staff and super users to enhance IT service provision and development.
• Develop and maintain policies and procedures to ensure consistent service levels in line with industry best practices.
• Participate in after-hours support if needed for application upgrades/patches.
• Maintain an accurate inventory of software licenses and peripherals to support procurement and asset management processes.
• Project leadership and / or Project Coordination for deployments, upgrades and enhancements using the ITIL framework.
• Establish and maintain change control procedures following ITIL best practices for all application systems.
• Plan, manage, and execute application upgrade and enhancement projects to meet Babington’s business requirements.