Application Support Analyst (3rd party support & Vendor management)

at  Canadian National Railway

At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and safely and our employees can focus on value-added tasks. You will be able to develop your skills and career in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters. Join us!

JOB SUMMARY

The role of Analyst Solution Management (3rd Party Corporate Applications & Vendor Management) will include responsibilities for day-to-day application support activities such as functional support, application administration, configuration and troubleshooting. The Analyst will also be involved in lifecycle activities, enhancements and projects to produce functional designs meeting both business requirements and architectural standards. Other duties include participating in the operationalization of new applications and providing SME knowledge and key requirements to ensure our support standards are met. Additionally, the Analyst will be an active part of Problem, Incident and Change processes following ITIL foundations.

REQUIREMENTS

Education/Certification/Designation
Bachelor’s degree or equivalent work experience

SKILLS/KNOWLEDGE

Problem-solving and investigation skills
Ability to meet deadlines
Strong analytical and troubleshooting skills
Good communication, time management and interpersonal skills
Ability to quickly understand assignments and work independently
Ability to multi-task in a constantly evolving environment

SPECIFIC SKILLS PER SPECIALITY

3Rd Party Corporate Application Support
Windows Server Expertise
Linux Expertise
Hands-on experience dealing with databases
Strong Process Development skills (Documentation, Knowledge Articles)
Experience configuring and customizing applications as administrator
Experience with vendor management
Working Knowledge of ServiceNow

EXPERIENCE

Minimum of 5 years experience with concepts, techniques, and tools in the development configuration, and management of production systems
Minimum 3 years of experience in developing solutions for and/or supporting enterprise level security applications