Application Support Analyst

at  Babcock International

ESSENTIAL EXPERIENCE OF THE APPLICATION SUPPORT ANALYST

• SQL / Oracle database knowledge
• Familiar with Helpdesk software
• Can use their own discretion in resolving problems within their domain

QUALIFICATIONS FOR THE APPLICATION SUPPORT ANALYST

• A recent IT graduate or Application Support Analyst with demonstrable experience.

ROLE ID: SF57068

At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as an Application Support Analyst at our North Bristol site.

THE ROLE

As an Application Support Analyst, you’ll have a role that’s out of the ordinary. You will provide 1st and 2nd level software support primarily for the Maritime Collaborative Work Environment and associated applications based in Bristol.

Day to day, you’ll carry out incident management (receipt, diagnosis and subsequent fixing of faults) as well as the following:

• Problem management (providing workarounds for users and undertaking root cause analysis)
• Contributing to the provision of service management reporting requirements
• New account set up, password resets and licence management
• Database manipulation (includes updates, inserts, queries and scripting) on both Oracle and SQL and configuration of new and existing Oracle WebCenter communities.

This role is full time, 35 hours - shifts within 7am – 7pm and is based on site at Babcock Technology Centre in Bristol Business Park, Stoke Gifford.