Application Support Analyst

at  BNP Paribas

DESCRIPTION OF THE DEPARTMENT:

To provide quality, cost-effective, robust IT services / solutions to allow the various BNPP business units to achieve their respective corporate goals and objectives

SUMMARY OF THE ROLE:

To be part of the BNP Paribas (BNPP) IT – Service Delivery team, providing production support for all in-house BNPP applications and interfaces, as well as involvement in the delivery of projects, and provision of BCP solutions. Strong commitment to the ongoing stabilization of the production environment through root cause analysis, problem management and process improvement (if appropriate)

TECHNICAL SKILLS REQUIRED FOR THE ROLE:

• Good understanding of industry standard technologies used in modern working environments

CORE COMPETENCIES REQUIRED FOR THE ROLE:

• Attention to detail - Ensures accuracy and implements processes to ensure quality of output. Ensures high personal standards in all areas of work.
• Technical/professional knowledge - Demonstrates a satisfactory level of technical and professional skills/knowledge in job related areas. Keeps abreast of current developments and trends in area of expertise
• Technical/professional proficiency - Demonstrates a satisfactory level of performance in specific technical / professional areas
• Responsiveness - Adapts when facing new or unforeseen situations. Delivers on time the required service.
• Risk awareness - Adheres to the organisation’s processes and procedures. Demonstrates a good understanding of compliance issues and implements work practices that minimise operational and reputational risk
• Innovation - Proactively looks for opportunities for continuous improvement and thinks creatively
• Accountability - Committed to achieving the organisation’s objectives. Demonstrates perseverance and is accountable for own actions.
• Change management - Displays flexibility to change and is open to new ideas. Encourages others to be open to innovation. Values feedback and gives people scope and confidence to generate ideas.
• Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients’ needs and to changes in the market
• Collaborative approach - Supports and shows respect for others. Puts people first, and works effectively with individuals, teams and clients.
• Commercial Focus - Demonstrates awareness of the wider business market and the need to drive actions that lead to profitability. Understands how their contribution to business objectives can impact on profitability.
• Commitment - Committed to our customers, shareholders and employees. Demonstrates enthusiasm towards the organization and motivation to add value and be part of the organization.
• Communication - Oral: Expressing ideas effectively in individual and group situations. Adjusting communication style to match the needs of the audience. Written: Expressing ideas clearly in all written documents. Using professional, appropriate language at all times, and adhering to the use of the BNPP Email Protocols.
• Creativity - Seeks to improve the organisation by taking new initiatives, sharing ideas and offering creative proposals
• Excellence - Results driven, committed to achieve consistently high standards in people, products and service that will make us the provider of choice for clients, and deliver returns for shareholders
• Financial decision making - Undertakes actions requiring the analysis of financial information. Develops alternative courses of action that are based on logical assumptions and factual information, and that take resources into consideration.
• Impact & influence - Creates a positive and professional impact on others. Uses effective strategies to win others over. Exhibits persuasive representation of team and business objectives.
• Individual Leadership - Uses an appropriate interpersonal style to inspire and guide colleagues towards goal achievement. Adjusts behaviour to accommodate tasks, situations and individuals.Negotiation – Uses professional, commercially focused negotiation strategies that gain all parties’ support and acceptance and lead to a positive outcome for the organisation.
• Operational decision making - Relates and compares data on operational (i.e. day to day) effectiveness from different sources. Establishes goals and requirements that reflect organisational objectives and values.
• Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards.
• Quantitative analysis - Understands and evaluates numerical data, tables, charts or graphs. Performs calculations, makes comparisons and combines quantitative information.Resilience - Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
• Strategic decision making - Identifies and understands issues, problems and opportunities. Takes action that is consistent with the strategic direction of the organization. Recognises the short- and long-term consequences of decisions on the organisation’s strategic direction.
• Team Orientation - Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners