Application Support Analyst
at Charter Hall Group
Sydney, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 28 Jul, 2024 | Not Specified | 30 Apr, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Responsibilities:
- Technical Support: Provide timely and effective technical support to end-users of applications under this portfolio (Such as, but not limited to, Sitefinity and CHAF). Respond to user enquiries, troubleshoot issues, and offer solutions to ensure uninterrupted system functionality.
- Incident Resolution: Diagnose and resolve issues related to applications, including but not limited to configuration problems, integration challenges, data inconsistencies, and user access problems.
- Customization and Configuration: Assist in the customization and configuration of applications to meet the Charter Hall’s needs. Collaborate with stakeholders to gather requirements and implement changes to workflows, entities, forms, and views.
- Data Management: Ensure data integrity and accuracy within applications. Perform data imports, exports, and maintenance tasks as needed. Monitor data quality and implement data cleansing strategies.
- Documentation: Create and maintain comprehensive documentation of system configurations, processes, and troubleshooting procedures.
- System Upgrades and Enhancements: Participate in the planning, testing, and implementation of application upgrades, patches, and enhancements. Work closely with the IT team and Vendors to ensure a smooth transition and minimal disruption.
- Collaboration: Collaborate with cross-sector teams to identify business requirements and translate them into effective solutions on the above platforms.
- Performance Monitoring: Monitor system performance, identify potential bottlenecks, and recommend optimizations to ensure optimal system performance and user experience.
- Security and Compliance: Implement and maintain security protocols, access controls, and user roles within applications to safeguard sensitive data and ensure compliance with data protection regulations.
- Continuous Learning: Stay updated on the latest trends, best practices, and advancements in application technology. Proactively seek opportunities to enhance skills and contribute to the ongoing improvement of all platforms under management.
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Information Technology/IT
IT Software - Other
IT, Software Engineering
Trade Certificate
Understanding of domain management principles including dns configuration domain registration and ssl certificates
Proficient
1
Sydney NSW, Australia
