Application Support Analyst

at  EquiSoft

APPLICATION SUPPORT ANALYST

What is Equisoft? Equisoft is a global provider of advanced insurance and investment digital solutions, recognized as a valued partner by over 250 of the world’s leading financial institutions. We offer a complete ecosystem of end-to-end and scalable solutions that help our clients tackle any challenge in this era of digital disruption. Our business-driven approach, deep industry knowledge, innovative technology, and expert teams help our partners solve their biggest, most complex problems. With a diverse and multicultural team of experts based in North America, the Caribbean, Latin America, Europe, Africa, Asia and Australia, Equisoft helps its clients tackle any challenge in this era of digital disruption.

Why Choose Equisoft? With 950+ employees, we are a stable organisation that offers career advancement and fosters a stimulating environment. If that’s not enough, then check out these other perks below:

• Hiring Location: UK (Bath office)
• The position is hybrid, 2 days at the office and 3 days remote (if needed)
• Full-time Role
• Salary: £24,000 - £25,500
• Benefits day 1: private medical insurance, life insurance, pension matched contribution, etc.
• Number of hours per week: 37.5
• Educational Support (Pluralsight)

Role: The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams.
In this role you will develop expert knowledge of in-house developed software products. With this knowledge you will address customer queries and support issues by replicating problems, implementing workarounds whilst all the while pushing for resolutions that give the customer the best possible outcome.
This is an excellent opportunity for someone to develop their career in the financial services industry.

SOFT SKILLS

• Analytical and problem-solving skills
• Ability to pick up and understand technical & business concepts
• Willingness to learn
• Excellent verbal and written communications skills
• Accurate usage of grammar and meticulous attention to detail
• Strong sense of organisation and prioritisation
• Ability to multi-task in a rapid-paced environment
• Enthusiasm for what we are trying to achieve and the self-motivation to make a difference
• Reliable and dependable

Please refer the Job description for details