Application Support Analyst (Intermediate)

at  CGI

Dynamic role supporting critical financial risk applications.

Responsibilities:

• Support users of regulatory reporting and trading applications.
• Monitor processes and infrastructure.
• Manage the resolution, tracking and documentation of incidents and requests.
• Communicate with users and other teams.
• Participate in Change Management / Release Management (CMRM) processes.
• Contribute to development projects within an agile team.
• Execute quality, non-regression and post-deployment tests.
• Contribute to the continuous improvement of our applications, operations infrastructure, processes, and documentation.
• Conduct data analysis for our users or for improvement purposes.

Requirements:

• 3-5 years support analyst experience.

• SQL - SQL Server, Oracle, PostgreSQL.

• Linux, Windows, Azure, Hadoop.

• Support / Ticketing tool.
• Scripting languages (Bash, Python, PowerShell, etc.).
• Autosys or other scheduling tools.
• Development and deployment toolchains (GIT, Jenkins, XL-Deploy, etc.).

Nice to Have:

• ITIL knowledge / certification.
• Finance knowledge
• Knowledge in Programming (Python, Shell…).

Responsibilities:

• Support users of regulatory reporting and trading applications.
• Monitor processes and infrastructure.
• Manage the resolution, tracking and documentation of incidents and requests.
• Communicate with users and other teams.
• Participate in Change Management / Release Management (CMRM) processes.
• Contribute to development projects within an agile team.
• Execute quality, non-regression and post-deployment tests.
• Contribute to the continuous improvement of our applications, operations infrastructure, processes, and documentation.
• Conduct data analysis for our users or for improvement purposes