Application Support Analyst

at  Kapitol

• Top 5 in Best Places to Work 2022, 2023
• In-house construction training & development programs
• Work with a team of creative, innovative thought leaders
  We are a highly Supportive company.
  Kapitol is revolutionising the construction industry by embracing cutting-edge digital technology, driving innovation, and prioritising quality, safety, and workplace culture to create a future where construction is more productive, safe, and sustainable. Based in Melbourne, we’re building to be Australia-wide with a diverse portfolio including commercial, education, industrial and residential projects.
  Our team is an Authentic group of professionals.
  With a healthy and growing pipeline of work, we are looking for a driven and passionate Application Support Analyst to join our team. You will be responsible for providing 1st and 2nd level support to end-users to support the stability, functionality, and performance of all or core business applications. We are a fast-paced and growing company, looking for passionate people that thrive on success and take pride in the quality of their work. Creative, innovative thinkers with strong learning mindsets make up our existing team – and we set out to bring aboard the same.
  You will embody an Inspirational approach to work.

What you will do:

• Primary point of contact for end-user’s software issues
• Respond to inquiries, troubleshoot problems, provide solution or escalate as needed
• Develop and deliver training materials to guide end-user’s use of software
• Prioritise, log, track and service to resolve support tickets, within the system and the established timeframe
• Maintain accurate records of support incidents, solutions, and troubleshooting procedures in a central repository
• Participate in UAT and QA activities to identify and report software bugs, usability issues, and enhancement opportunities

What you will bring:

• Tertiary qualifications in Computer Science, Information Technology, or a related discipline
• Proven experience in IT application support, technical support, or helpdesk roles
• Strong technical proficiency in troubleshooting software applications, databases, and operating systems
• Exposure to construction systems and software (highly desirable)
• Well-developed knowledge of best practices, incident management processes, and ticketing systems
• Excellent task management, problem solving, attention to detail, collaboration, interpersonal, and skills communication

We are Driven to offer you a great career and benefits.

• Top 5 in Best Places to Work 2022, 2023
• Agile, fast-tracked career development pathways
• Industry-specific, leading training and development
• 5-day week; site managers enjoy our “10 in 14” program
• Flexible working arrangement options and hours
• Paid Parental Leave, financial and practical support
• Expanding selection health/wellbeing initiatives
• And there is so much more for us to discuss with you!

Kapitol value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, life stages, cultures, faiths, sexual orientation, and genders.
Rarely does a new hire at Kapitol satisfy all our selection criteria; we would love to hear from those who feel they have potential to be great. Find out more about Kapitol Group on our website (kapitolgroup.com.au) – and follow us on LinkedIn and Instagram for regular updates.
Please be sure to apply directly as we will not be engaging the services of recruitment agencies, nor any agency-represented candidates for this role. Kapitol will not be held responsible for any associated fees from recruitment agencies resulting from unsolicited introductions.
Vide

• Primary point of contact for end-user’s software issues
• Respond to inquiries, troubleshoot problems, provide solution or escalate as needed
• Develop and deliver training materials to guide end-user’s use of software
• Prioritise, log, track and service to resolve support tickets, within the system and the established timeframe
• Maintain accurate records of support incidents, solutions, and troubleshooting procedures in a central repository
• Participate in UAT and QA activities to identify and report software bugs, usability issues, and enhancement opportunitie