Application Support Analyst

at  MATRIX PROCESS AUTOMATION PTE LTD

Role and Responsibilities
1. Provide on-going application support and be involved in various stages of the SDLC.
2. Conduct user requirement analysis for the development / implementation of new systems and enhancements to existing systems.
3. Involvement in regular application maintenance activity such as capacity planning, application monitoring and prepare documentation for the same
4. Involvement in the system integration testing phase prior to implementation.
5. Plan and coordinate end-user training for any system implementations or enhancements.
6. Liaise closely with business users and build good rapport.
7. Liaise closely with other team in implementation, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
8. Support the team in defining project requirements, tracking and documentation.
9. Provide 24/7 primary application maintenance support.

Requirements / Qualifications

• Diploma/Bachelor’s degree in computer science or other highly technical, scientific discipline
• 1-3 yrs of Technical / Application Support experience on multi technology platforms

Please refer the Job description for details