Application Support Analyst (parental leave contract)

at  Navitas

ABOUT US

Navitas is a leading global education provider that has helped generations of learners transform their lives through education. We create life-changing opportunities to learn by delivering an extensive range of educational services to over 56,000 aspirational students across our global network each year.

ABOUT THE ROLE

The role of Application Support Analyst (ASA) is to undertake support for the Navitas’ corporate IT environment, its propriety applications and surrounding components. We are flexible on an Australian based work location that aligns with our Global Support Team.
The ASA will take primary responsibility for providing quality support to existing users, whilst assisting project teams in supporting new users of Group Application products during implementations. The ASA will first-and-foremost provide quality customer service and will handle incoming support requests via the Service Desk. Support requests may require troubleshooting, training or escalation but the ASA will own and maintain the relationship with the customer throughout to ensure a consistent user experience.
This is a parental leave relief position for approximately 8 months from mid July 2024. We are flexible on work location within Australia.

TO OUR AGENCY PARTNERS - THANK YOU FOR YOUR INTEREST HOWEVER, WE WILL NOT BE ACCEPTING UNSOLICITED APPLICATIONS AND WE DO NOT REQUIRE SUPPORT FOR THIS ROLE, AT THIS STAGE.

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