Application Support Analyst

at  Robert Half

Deliver excellent customer service and troubleshoot customer issues in a varied Application Support Analyst role within an established tech firm

YOUR SKILLS & EXPERIENCE

You will have a passion for technology alongside fantastic communication skills which combine to provide excellent customer service.

In addition, you will also have:

• Degree or qualifications with strong computer skills
• Brilliant verbal and written communication skills.
• Excellent troubleshooting abilities and analytical skills.
• Technical competency supporting small-medium applications.
• Can handle more than one task at a time.

You will enjoy a customer facing position that allows you to showcase your exceptional communication and customer service skills. You will be the key contact point between technical/field services staff and external customers.
You will be responsible for providing technical support to both internal staff and external customers by fielding calls from customers and troubleshooting tickets raised via a centralized ticketing system by remoting into customer systems.
Troubleshooting will involve undertaking root cause analysis, monitoring system performance, undertaking software patches and escalating issues when required.