Application Support Analyst

at  Specialty Business Solutions

Company Description
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.
For more than 50 years, we’ve combined our unique data with advanced technologies in new ways to unlock meaningful insights about risk, moving forward to become a global leader in cutting-edge analytics.
Job Description

EXPERIENCE REQUIRED

• Excellent communication skills, both verbally and written.
• Experience working with customer technical teams who have a mixed level of understanding of authentication, including OIDC, B2B configuration and SSO
• Programming in scripting languages and tools including Python, JavaScript
• Working with and manipulating JSON documents
• Technical aptitude and a keen interest in new technologies

KNOWLEDGE / SKILLS / ATTRIBUTES REQUIRED

• Naturally driven to help colleagues and customers
• A reliable and diligent, enthusiastic and self-starting learner with a passion for exploring data, solving problems and working with new technologies
• Strong problem-solving skills – demonstrate ability to investigate and resolve a variety of software issues; from business process focussed to more technical and database issues
• Eager to learn and progress a career within our well-regarded Support team, while working closely with our analysts and developers

KNOWLEDGE / SKILLS / ATTRIBUTES DESIRABLE

• Experience of providing support to Insurance practitioners would be beneficial
  Additional Information
  For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
  At Verisk, you’ll have the chance to use your voice and build a rewarding career that’s as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
  For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
  We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

SUMMARY AND PURPOSE

The Whitespace Platform went live in August 2019. It is a truly digital platform used by brokers and underwriters in the London market to agree the terms of insurance contracts, including writing and signing lines and issuing endorsements.
You will be joining a growing team of Support Analysts who provide high quality support to our ever-growing customer base. As well as supporting our customers, you will use your Insurance experience to give guidance to and share knowledge with your team members.
The role will normally be based in our office in Bishopsgate, London, although at present the team is also working from home. Part-time working remotely can be accommodated. The Support Desk operates on a rota system between 8am and 7pm Monday to Friday.

MAIN DUTIES

• Have a detailed understanding (including the rationale and benefits) of & be proficient in executing and adhering to team processes
• Provide reliable, high quality support to our customers for the Whitespace Platform and other applications, accurately logging and tracking issues and communicating with customers. You will be working with customers via phone, web and email, and occasionally face-to-face. You may also be asked to add to and update our growing knowledge base
• Work with customers on authentication, SSO and Azure issues
• Drive service improvements, team skill levels, operational efficiency initiatives and client results upwards, including process definition, documentation and deployment to the rest of the team
• Assisting in the identification of opportunities to adjust and automate processes, so that customers can resolve queries and issues without needing intervention by the Whitespace team
• Understand and diagnose data problems on the system, working with scripting languages and JSON data

OTHER RESPONSIBILITIES

• Assisting our busy teams of analysts and developers in maintaining and resolving issues in the development and test environments
  Qualifications