Application Support Analyst

at  Supreme Court

JOB DESCRIPTION

Location: Melbourne | CBD
Job type: Full time / until 22 July 2025
Organisation: Supreme Court
Salary: $92,332 - $104,762
Occupation: IT and Telecommunications

Reference: VG/SC0118A

• Opportunity to join a close knit team, providing application support services to court staff, the judiciary, and external users
• The successful candidate will enjoy a varied work day, participating in day to day BAU, project work, change management, application testing and user training
• Hybrid role - work from home 3-4 days per week

ABOUT US

The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.
The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterized by creativity, innovation, flexibility, and quality delivery.

The application support analyst provides maintenance and support services directly to users of the Supreme Court’s bespoke case management and online filing applications. These users include court staff, the judiciary, the legal profession, and other external users. The applications supported by the application support team are diverse in their technology platforms and use.

The day to day focus of the team of analysts typically includes:

• Investigation, analysis and resolution of issues raised by internal and users;
• Providing training for new users of the supported applications;
• Conducting analysis, configuration and testing of business changes;
• Performing testing of new application software releases and bug fixes;
• Identification and troubleshooting of new issues and bugs within the applications.