Application Support Analyst (WM Internet Banking)

at  WEPLUS PTE LTD

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in Information Technology or relevant fields.
• More than 5 years of overall IT experience.
• More than 1 year of experience as L2 support.
• Analytical and Problem-solving skills .
• Excellent communication skills along with a customer/user-centric mindset.
• Willingness to continually update and enhance skills in systems and processes through own efforts and trainings.
• High level of persistence, can-do attitude & pro-activeness.
• Intermediate proficiency in ITIL practices, Unix OS, SQL, Middleware (Tomcat, MQ) and Software Architecture.
• Basic proficiency in Kubernetes, Autosys or any scheduling sytem, Shell or Python, Jira and Service Now.
• Experience in Private Banking or Asset Management (Plus).
• ELK (Plus).
• Kubernetes certification (Plus).

ROLE SUMMARY

Part of our client’s Wealth Management function, the position is created to handle Application Production Support (APS) of Internet Banking activities. Candidate will play a major role in handling Incidents, BAU service requests and Application Support activities in shifts.

MAIN RESPONSIBILITIES

• Provide L1/L2 Application support to Front Office users.
• Adhere to Service Level objective target.
• Ensure adherence to APS support roster in terms of mailbox, webportal and hotline.
• Should take part in 24/7 production support (i.e Shifts/Weekend/Public holidays).
• Escalate timely to Head of APS on possible risks, escalation matters and management issues.
• Review and create application Support knowledge articles.
• Contribute to the continuous improvement plan.