Application Support Consultant

at  Verizon

WHEN YOU JOIN VERIZON

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect around the world. We’re a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you’re fueled by purpose, and powered by persistence, explore a career with us. Here, you’ll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

As an Application Support Consultant for Global Sourcing, Supply Chain and Sustainability, you are responsible for fallout error support, correction and reconciliation. You identify and document trends in error fallout that lead to a successful resolution thereby reducing or eliminating the fallout cause. This includes metrics tracking, logging and tracking defects to resolution, metrics gathering and presentation. You partner with the Quality/Test management team to ensure sufficient knowledge transfer, documentation and training for the production support team on new functionality or tools in advance of the support transition. This includes formal sign-off between the teams to transfer support to the BAU environment. You will work with end-users to answer questions and help resolve first-level issues on technology matters. You will partner with IT when additional assistance is needed to resolve technology issues tied to functionality and / or interfaces.

You will be responsible for:

• Understand operational business processes and opportunities across Global Sourcing, Supply Chain and Sustainability
• Work on fallout error support, correction and reconciliation
• Identify, own, and drive defect resolution tied to end-user issues or error fallout
• Receipt of knowledge transfer, documentation and training from the Quality/Test team on defect fixes, new enhancement or new technology tools in advance of transition to steady-state support
• Create and deliver training to end-users as needed