Application Support Engineer (2nd Line)

at  Ipsos Zrt

MANDATORY ESSENTIAL SKILLS

• Experience with mobile app support, including iOS and Android platforms
• Experience with incident management tools, such as JIRA or Zendesk
• Experience triaging technical issues and requests
• An ability to produce clear, informative supporting documentation
• An ability to provide training to both users and 1st line support
• Experience tracking, analysing and reporting on common support requests Desirable Skills
• Experience with Cloud infrastructure environments, eg. AWS, Azrure, GCP
• Experience of Linux and Windows server operating systems
• Scripting knowledge, eg. Python, shell
• Knowledge of Hardware support
• Knowledge of System Administration
• Knowledge of Database Administration
• Bachelor’s degree (or demonstrated expertise) in Computer Science, Information Technology, or a related field

WHAT IS IN IT FOR ME?

Ipsos UK offer an attractive basic salary and a rewards package including 25 days annual leave, a pension scheme and a great range of flexible benefits to suit your personal needs.
In addition to this we have a fantastic Learning & Development offer delivered through a mix of face to face, online or on-demand; you can read more by clicking here .
We realise you may have commitments outside of work and will consider flexible working applications - please highlight what you are looking for when you make your application.
Ipsos is committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We also recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

In addition to a competitive salary,

• Regular Friday afternoon dedicated to fun projects (of your choice) and learning;
• Relaxed and informal working environment, with regular team outings (e.g. team lunches, escape rooms, karting, board-game nights, etc) and optional sports lunches (e.g. climbing, running, etc);
• Complimentary refreshments.

The team also benefits from our commitment to employee wellbeing and Corporate Social Responsibility initiatives including flexible working hours, free access to Cambridge Botanic Gardens, and opportunities to participate in community events raising money for charities i.e. the Cambridge Half Marathon
Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years . With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!

THE ROLE

in 2021, Intrasonics was acquired by their long-term partner Ipsos, the third-largest market research company in the world. Together, we have developed our proprietary passive measurement solution, and are investing in new products to support market research in innovative new ways. As a 2nd Line Support Specialist at Intrasonics, you will work on supporting our clients and internal stakeholders by ensuring that our products are running smoothly and providing timely solutions to any technical issues that may arise. Headquartered in Cambridge, you’ll be working in a collaborative environment with an exceptional R&D team who are constantly refining our technologies and products as well as creating new ones
We are looking for a skilled 2nd Line Support Specialist with a broad range of technical skills. The successful candidate thrives on getting involved in resolving technical issues across multiple platforms and application areas and takes pride in providing great customer service and seeing issues through to resolution. Successful applicants will be responsible for supporting our mobile applications on Android and iOS platforms, as well as web-based applications. You will have the opportunity to work with a team of developers, designers, product and project managers to identify, diagnose and resolve technical issues reported by clients and internal stakeholders.