Application Support Engineer (Junior / Mid / Senior)

at  Tata Consultancy Services

LOCATION: TCS GDC, LETTERKENNY, CO.DONEGAL, IRELAND – HYBRID

• Ready to utilise your skills in Application Support, supporting major Banking Group Client within the EU?
• Are you looking for an exciting opportunity to contribute towards project/service delivery, grow professionally and work alongside a magnificent team?
• Are you keen to build your career with a dynamic global IT Consultancy and Customer focused team?

THE ROLE

We are looking for 6 Application Support Engineers with varying levels of experience. As an Application Support Engineer, you will join our Production Support team providing L2 support to our Client. The team, work in a high profile, mission critical environment within a Banking Environment.
In this role, you will work with a team built on collaboration, communication, focus & motivated to delivering excellent service & support. Our team is responsible for troubleshooting incidents, both proactive and reactive in nature.
There is a requirement to work flexible shifts to cover 7am – 7pm (German Time) to provide additional coverage to client. There will be requirement for flexible working hours and weekend work on occasion if required (covering extended production issues and weekend planned maintenance work).

Key responsibilities:

• Manage stakeholders for supported applications.
• Troubleshoot and resolve Incidents & Service Requests.
• Perform Root Cause Analysis of Problem Tickets.
• Manage incident queues & incident intake channels.
• Take ownership of incidents & communication with customer as required.
• Respond in a timely fashion to reactive or proactive incidents.
• Write re-usable Knowledge Articles for Incident and Service Requests handled.
• Detail accurate information in case documentation.
• Coordinate internally with other support groups in timely fashion.
• Capable to lead the team (Senior role)

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Grow your career, while being exposed to new technologies.
• Be part of an exciting team where you will be challenged every day.
• Work with customers and identify opportunities to support their strategy and improve their processes across functions