Application Support Engineer (L2)

at  Cox Purtell

Technical / Application Support Engineer (Level 2)

• Sydney CBD
• Hybrid (3 WFH days per week)
• 12-month contract with high potential to convert/extend
• Extensive product training on high-demand platform

MINIMUM REQUIREMENTS

• Bachelors Degree (or higher) in Information Technology (or similar)
• 3+ years’ professional experience supporting SaaS / web-based applications
• Technical proficiencies in JavaScript (or similar programming language, i.e. Java / Python); MySQL / SQL and Linux
• Knowledge of ITIL principles
• Experience working with ticketing systems (e.g. Jira, Freshdesk, Zendesk, ServiceNow or similar)
• Must have strong interpersonal and stakeholder management skills as well as excellent written and verbal communication skills in English.
• Only Australian Citizens and Permanent Residents will be considered

As an Application Support Engineer, your primary responsibility would be to provide technical assistance and guidance to customers and stakeholders using the platform. This involves troubleshooting issues, resolving technical challenges, and ensuring smooth operation of applications for clients. You would collaborate closely with customers, developers, and other internal teams to diagnose and address issues efficiently, while also documenting solutions and best practices. Additionally, you may contribute to the development of support tools, resources, and knowledge bases to enhance overall customer satisfaction and product reliability.