Application Support Manager

at  Bruker

Overview:
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 8500 employees are working on this permanent challenge at over 90 locations.
Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics.
Please visit www.bruker.com.
Responsibilities:
Bruker Cellular Analysis is looking for a Application Support Manager with a strong Cell Biology and Immunology background to help our customers develop workflows, train users and troubleshoot processes primarily in the APJ region (Singapore, Taiwan, Australia, Korea). This position will be integral in supporting a rapidly evolving technology platforms enabling single cell assay, cell culture, antibody & cell therapy discovery, and cell line development. This is a highly visible position that prioritizes customer success and has direct ties to top management.

In this position, you are responsible for but not limited to:

• Providing training & technical support to Biopharma/Academic customers on platform instrumentation, software, and microfluidic workflows.
• Assisting customers in experimental design and workflow automation for Cell Line Development, Antibody Discovery, T-cell Profiling workflows.
• Providing technical guidance to customers/channel partner FASs for troubleshooting workflows, instrumentation, and software.
• Working closely with commercial team/Channel Partners to achieve revenue goal including presales activities such as seminars, conferences, and feasibility studies.
• Manage and coordinate with FSE for platform installation process, including site inspection, instrument installation, platform validation and execution of quality verification tests.
• Timely collect, communicate, and document new feature requests, future application needs and platform improvement feedback to HQ product management team.
• Conduct regular follow-up meetings with key accounts to ensure success in adoption of BCA technologies and accelerate consumable growth.
• Organize bi-weekly install base review in the region.
• Other duties as assigned.

Qualifications:

To be successful in this position, you will possess

• MS. or Ph.D. in Biotechnology, Immunology, Bioengineering, Biomedical Engineering, or related life science field.
• 5+ years’ experience supporting Biopharma & Academic customers on life science platforms in technical field support role.
• Ability to independently support and troubleshoot complex instrumentation.
• Familiarity with cell/tissue culture, cell-based assays, cell imaging/ flow cytometry/ microscopy platforms; experience in modern molecular and cell biology techniques
• Ability to thrive in early-stage technology development with demanding schedules and deliverables.
• Support feasibility studies or collaborate with HQ team in the pre-sales stage.
• Provide timely support for Center of Excellence and Collaboration projects.
• People Management experience is preferred.
• Excellent collaboration, interpersonal and communication skills to clearly articulate ideas, problems, and solutions
• Commitment to providing excellent customer service (customer centric)
• Willing to travel for 50-75% of time.
• Proficient data analysis skills
• Experience with CRM software (SFDC)

• Providing training & technical support to Biopharma/Academic customers on platform instrumentation, software, and microfluidic workflows.
• Assisting customers in experimental design and workflow automation for Cell Line Development, Antibody Discovery, T-cell Profiling workflows.
• Providing technical guidance to customers/channel partner FASs for troubleshooting workflows, instrumentation, and software.
• Working closely with commercial team/Channel Partners to achieve revenue goal including presales activities such as seminars, conferences, and feasibility studies.
• Manage and coordinate with FSE for platform installation process, including site inspection, instrument installation, platform validation and execution of quality verification tests.
• Timely collect, communicate, and document new feature requests, future application needs and platform improvement feedback to HQ product management team.
• Conduct regular follow-up meetings with key accounts to ensure success in adoption of BCA technologies and accelerate consumable growth.
• Organize bi-weekly install base review in the region.
• Other duties as assigned