Application Support Manager

at  Exiger

Application Support Manager
We’re looking for a dynamic Application Support Manager who will report to the Director of Customer Success and play a critical role in ensuring seamless client experiences across our product suite. This role offers an exciting opportunity to interface with a wide variety of internal and external stakeholders, providing technical support from presales to post-sales activities, and contributing to our mission of making the world a safer place to do business. This position will require working PM hours in PST or MT time zones in order to provide coverage for early APAC business hours.

• Develop long-lasting relationships with clients
• Train clients on our product suite to maximize value
• Proactively optimize support processes and identify areas for automation
• Provide end-user application support via email and web conferencing
• Analyze and troubleshoot problems effectively, ensuring customer satisfaction
• Take ownership of support issues until final resolution and ensure customer satisfaction through end-to-end support solutions.
• Participate in testing of new product releases and provide feedback to development teams
• Assist Technical Operations team with server support
• Effectively manage handover of issues and tasks in a follow-the-sun support model
• Occasionally participate in rotational shift coverage (with advance notice/scheduling)