Application Support (Power Apps)

at  Auxilion Ireland

Sheffield, United KingdomApplication Support (Power Apps)
This position requires a background in power platform engineering or a similar role, including proficiency in developing Power Apps, Power Automate flows, and Power BI dashboards. Additionally, team lead experience will be highly advantageous.
The Application Support team is responsible for providing technical support for both internal and external client applications. You will serve as level 3 technical support and be the primary point of contact for technical expertise and issue escalation for the engineers.
This position requires a background in power platform engineering or a similar role, including proficiency in developing Power Apps, Power Automate flows, and Power BI dashboards. Additionally, team lead experience will be highly advantageous.
You will have 3-4 years relevant experience. Proficiency in developing and supporting Power Apps including Model driven and Canvas Apps, Power Automate flows, Dataverse and Power BI dashboards. Strong understanding of data modelling and integration concepts within the Power Platform. Familiarity with Microsoft 365 and Dynamics 365 integration points. Demonstratable people and service management experience. Excellent customer service and communication skills. Development experience in other platforms or languages such as C Sharp, .Net
If you possess a fervent interest in technology and aspire to contribute to the dynamic growth of our services, this opportunity aligns perfectly with your ambitions.

• Provide level 3 support through effective troubleshooting and resolution to ensure minimal downtime and optimal performance.
• Manage the power platform environments, including provisioning, configuration, administration, maintenance, troubleshooting and support.
• Assist to develop and customise Power Platform solutions, including Power Apps, Power Automate, and Power BI.
• Assist the technical team in overseeing Dataverse data management for our clients.
• Serve as the escalation point for service, technical inquiries, issues, and escalations related to Power Platform applications.
• Oversee the delivery of IT support services, including incident management, problem resolution, and service request fulfilment, ensuring timely and effective resolution of issues in accordance with established service level agreements (SLAs).
• Lead technical power platform engineers across different customer accounts, take ownership of deliverables and be responsible for the technical quality of the team’s output, enforcing standards.
• Define and enforce the Power Platform governance policies.
• Provide best practice guidelines including written standard operating procedures for the use of Power Platform.
• Lead and motivate the team, providing guidance, coaching, and support to ensure high levels of productivity, performance, and morale.
• Create and maintain comprehensive documentation, including technical specifications, user guides, and troubleshooting procedures, to facilitate knowledge transfer and ensure adherence to best practices.
• Collaborate with business stakeholders to understand requirements and perform enhancements to existing applications and systems.
• Gain knowledge of business logic within the application stack to identify and address bottlenecks.
• Stay up to date with the latest trends, developments, and best practices in Microsoft Power Platform technologies. Leverage this knowledge to recommend and implement enhancements and optimizations to existing applications.