Application Support Site Reliability Engineer

at  Hitachi Digital Services

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.
Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

HOW WE LOOK AFTER YOU

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

ABOUT US

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

THE ROLE

The Site Reliability Engineer is a fundamental piece of the Site Reliability Engineering team. Site Reliability Engineering is accountable for the availability, reliability, and performance of the services and platforms in a highly transactional 24x7 environment.

WHAT YOU WILL DO:

• Monitor application performance, take steps to improve overall application performance and stability and follow through with implementation.
• Apply automation and software to any tasks or parts of the system that would benefit from it or are performed manually.
• Able to troubleshoot issues handling OS, Networking, Database in a cloud-based environment/on-premises environment and handle live production incidents, debug/troubleshoot application, and infrastructure issues, follow and implement SRE best practices.
• Conduct system analysis, configuration management and develops improvements for system software performance, availability, and reliability.
• Work closely with software engineers and QAs to ensure the system is responding properly to no-functional requirements such as performance, security, and availability.
• Document system knowledge as acquired over time, create runbooks, and ensure critical system information is readily available to those who need it.
• Maintain and monitoring deployment of the servers, docker containers, databases, and general backend infrastructure.