Application Support Specialist - APAC
at Orbus Software
Sydney NSW 2000, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 20 Sep, 2024 | Not Specified | 20 Jun, 2024 | 1 year(s) or above | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
The Orbus Technical Support team is growing in Sydney. We are seeking a highly motivated and detail-oriented Support Analyst to join our team in supporting our flagship SaaS platform, built on Azure and Microsoft 365. In this role, you will be responsible for providing support to our customers, troubleshooting technical issues, and ensuring a positive user experience.
Responsibilities:
- Provide timely and accurate technical support to customers via Zendesk, keeping them informed throughout the support process.
- Diagnose and resolve a wide range of technical issues related to the SaaS platform and other applications.
- Collaborate with our Software Development, Product Management, Customer Success, and Account Management teams to escalate complex issues and identify solutions.
- Continuously learn and stay up-to-date on the latest features and functionalities of our applications, and related Azure functionality.
- Document and maintain knowledge base articles and internal documentation.
REQUIREMENT SUMMARY
Min:1.0Max:2.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Software Engineering
Graduate
Proficient
1
Sydney NSW 2000, Australia
