Application Support Specialist

at  FLYR Labs

OUR VISION

FLYR is focused on the relentless application of advanced and intuitive technologies that help transportation leaders unlock their ultimate potential.
FLYR is a technology company that is purpose-built for the travel industry. Leveraging deep learning, an advanced form of AI, FLYR is helping airlines, cargo, and hospitality businesses around the globe elevate their results. With FLYR, businesses are able to improve revenue performance and modernize the e-commerce experience through accurate forecasting, automation, and analytics.

WHAT TO PACK FOR THIS TRIP (QUALIFICATIONS)

• 2+ years of overall experience in IT
• Bachelor’s degree in computer science, information technology, or a related field (or equivalent work experience).
• Proven experience in application support, preferably in the airline industry. Familiarity with the incident management process.
• Familiarity with software development methodologies (e.g., Agile, Waterfall).
• Proficiency in troubleshooting and technical problem-solving.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Ability to read and investigate scripts in XML/Python
• Experience in CI/CD, GIT
• Basic SQL knowledge
• Readiness for compensated on-call duties
• Can do attitude.
• Good English written and verbal communication skills.

OPTIONAL CARRY-ON (PREFERRED QUALIFICATIONS)

• Knowledge of airline industry processes and systems is a plus.
• ITIL or related certifications are advantageous.
• Experience with task orchestration tools (Apache Airflow)
• Cloud computing platforms experience
• Experience with monitoring applications e.g. Sentry
• Experience with observability tools e.g. DataDog

FLIGHT ITINERARY (ABOUT THE ROLE)

As an Application Support Specialist in the IT airline industry, you will be at the forefront of ensuring the uninterrupted operation of our critical software systems. You will have the opportunity to showcase your problem-solving skills, working diligently to resolve technical issues, and providing essential support to airline staff and end-users. This role offers the chance to work in a dynamic, fast-paced environment, where your technical expertise will directly impact the efficiency and customer satisfaction of our airline services. If you thrive in a challenging and collaborative environment, are passionate about the airline industry, and have a strong commitment to quality support, this role provides a rewarding opportunity to make a significant difference.

WHAT YOUR JOURNEY WILL LOOK LIKE (RESPONSIBILITIES)

• Respond to and resolve production incidents, ensuring minimal downtime and impact on operations, preventing SLA violation and hitting SLO targets.
• Prioritize and escalate issues based on their severity and impact.
• Investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Document issue resolution steps and maintain a knowledge base for future reference.
• Provide technical support to airline staff and end-users, offering clear and concise instructions.
• Communicate effectively with non-technical stakeholders to gather information and explain technical issues.
• Assist in the deployment of software updates, patches, and enhancements.
• Identify opportunities for performance improvement and optimization in collaboration with development teams.
• Ensure compliance with industry standards and security protocols.