Application support specialist for cash management

at  Newtone consulting

Posted by
Guoyi Zhang
Director
As an Application Production Support Analyst, you’ll ensure the stability of global Supply Chain and regional Trade Finance applications. Independently troubleshoot and resolve complex issues, perform root cause analysis, and coordinate across teams. Utilize your technical expertise in ORACLE PL/SQL, JAVA/J2EE, and Unix/Linux commands. Communicate effectively with users, report and track issues, and collaborate with internal teams and vendors. Embrace a results-oriented, client-focused approach with flexibility for shifts, weekends, public holidays, and on-call support.
Responsibilities:

Application Support:

• Provide global support for Supply Chain and regional Trade Finance systems.
• Independently troubleshoot and resolve complex production issues.
• Conduct root cause analysis and manage resulting action items.
• Coordinate across teams for production issue resolution.

Communication and Coordination:

• Respond to user requests, incidents, and problems promptly.
• Collaborate with internal teams and vendors for issue resolution.
• Communicate status updates on issues to business users, management, and stakeholders.

Requirements:

• Bachelor’s Degree in Computer Science or a related IT field.
• 5-6 years of relevant experience, showcasing a blend of technical and functional skills.
• Solid background in application production support.
• Technical proficiency in JAVA/J2EE/TIBCO platforms.
• Proven experience supporting Supply Chain and Trade Finance applications.
• Strong team player with excellent analytical, communication, and interpersonal skills.
• Results and client-oriented mindset.
• Ability to work independently with minimal supervision and promptly escalate issues.
• Flexibility for shifts, weekends, public holidays, and on-call support.
• Competent in ORACLE PL/SQL, JAVA/J2EE, and Unix/Linux commands.
• Familiarity with various technologies, security practices, and ITSM tools.
• Knowledge of database performance and SQL tuning is advantageous.
• Good understanding of Supply Chain and Trade Finance.
• Familiarity with ITIL concepts.

Please refer the Job description for details