Application Support Specialist - Level 2

at  MobileXpense

APPLICATION SUPPORT SPECIALIST – LEVEL 2

Start Date: July 2024
Location: Iasi, Romania - We like to see your face 2-3 times a week in the office so your location should be close to Iasi.
Competitive salary and benefits (Meal Vouchers, Medical insurance, Holiday vouchers or Gym subscription, thirteenth salary and more)
Do you feel unnoticed at work; like you’re a small fish in a big pond?
When you join us, you’ll become an integral part of a team of 6 supportive and collaborative L2 and L3 Application folks.
You’ll have plenty of autonomy; you’ll be challenged and given lots of responsibility, you’ll learn a lot. You’re definitely not just a number for us!
For your onboarding, there will be a big chunk of training; you will shadow a buddy and after a few weeks you’ll progressively get more tasks.
Progression is there if you want it; it’s yours for the taking. The team and the department are constantly evolving and opportunities
Cosmin is the team lead; he manages the team by creating a culture of giving guidelines and allowing you to run with it and get on and make it your own.

HOW WILL YOU KNOW YOU’RE DOING WELL?

People will come to you; you’ll be identified as a solution provider, you’re a subject expert, you get things done, you like to impart your knowledge and teach others.

SKILLS AND EXPERIENCE

• For us, your education is irrelevant, we’re looking for attitude first, the technical skills we can teach but if you already have them, well that’s just a bonus
• If you’ve had a L1 role and looking for a step up, this will be a great role for you.
• You’ll have good English as that’s the common language across the business, if you know any German or French(or Swedish!) it’s a plus!

ABOUT US:

• We’re a Tech company HQ’d in Brussels, we provide global Expense Management software solutions for mid-market, large multinationals and governmental organizations.
• We have 24 different nationalities and counting, 43% of our workforce are women and we have offices in Belgium, The Netherlands, Germany, Sweden, Romania and Portugal.
• We have around 50 people in the Romanian office; we’re a social bunch, enjoying evenings out together and bringing yummy food to the office to share as well as sharing a passion for great customer-centric support.
• We’re a scale-up with the vibe of a start-up.
  If you’re ready to make a difference in a supportive international tech company then send your CV through asap for immediate consideration

You’ll work with our ticketing tool to investigate, assess and understand what the application issue is. You’ll dig into the impact it’s having on your client, you’ll be able to uncover if the issue is on our end or from the customer or even from one of our integration partners.