Application Support Specialist (m/f/d)

at  Extedo Gmbh

MAKE THE WORLD BETTER WITH US!

EXTEDO helps health authorities and pharmaceutical companies around the world develop and bring new drugs and vaccines to market faster and more safely.
As an internationally leading provider of software and services in regulatory information management (RIM), we support life sciences organizations in implementing the requirements of the regulatory authorities for their products. Our solutions thus ensure that medicines and vaccinations reach where they are needed faster and, at the same time, more safely: with the patients. Regulatory authorities around the world also rely on us to review submissions and ensure they meet the highest standards of drug safety.

WHAT WE OFFER YOU:

If you have any questions, please do not hesitate to contact us at +49 (0)89 189-454-321. We are looking forward to your application

• Incident & Problem Management in the 1st & 2nd level for our customers
• Identify, understand, analyze, and develop solutions while ensuring a positive customer experience
• Communication and documentation of the measures carried out, as well as expansion of our knowledge database
• Track solutions with internal and external stakeholders
• Perform installations, updates, and configurations on customer systems
• Proactively contribute ideas to make our support services even more valuable to our customers and implement your ideas
• Learn and constantly expand your skills with regard to our EXTEDO products, IT technologies and regulatory know-how
• Work in a cross-functional team and get involved in innovative projects for sustainable process improvement
• You will work closely with our international support and sales teams, as well as product management and software development