Application Support Specialist

at  Pro Talent

As an Application Support Specialist, you will be working as a member of the PSO & QA team, working alongside the Software Development, to provide application support across a range of web and desktop bespoke applications.
The PSO & QA Team also collaborate closely with clients to provide seamless solution integration.

Responsibilities:

• To provide QA (Quality Assurance) for software developments and ensure requirements are met and acceptance criteria and is of commercially acceptable quality
• To set up campaign dashboards for new campaigns, continuation campaigns and custom campaign dashboards.
• To take a brief on improvements to an existing process or for design of a new business process and implement either changes or create a new process using the company’s bespoke solution
• Participate in meetings with sponsors and end users to capture the brief for their process requirements
• To convert a brief into a specification document to LMS standards
• To estimate the amount of work required to deliver the brief (specification document)
• Execute the work according to brief and within estimated budget and timeframe
• To QA (Quality Assurance) other designer’s work or pass your work for QA
• To produce end user facing documentation and training material for delivery with process changes or new processes
• To participate in product training as and when required and provide ‘train the trainer level’ training.
• Production of supporting documentation to improve user experience and satisfaction.

REQUIREMENTS

• Matric + Relevant Tertiary Qualification in IT
• Industry Certifications
• 2-3 years in Software Application Support / Quality Assurance
• Experience of delivering Microsoft Power BI reporting solutions and/or advanced Excel skills
• Web and or Graphic Design knowledge
• Experience of delivering web solutions using Umbraco or comprehensive product knowledge
• General knowledge of using SQL
• A good standard of English communication and articulate written abilities
• Logical thinking and an ability to work to Lean methodologies.
• General familiarity with standard business processes, possess a business acumen & under analysis in a business environment.
• Ability to work under pressure (meeting budget and delivery deadlines)
• Good organisational skills and the ability to learn.
• Focus: the ability to work on your own initiative to a specified brief.
• The ability to work collaboratively and to contribute to remote team meetings and be responsive to requests from team members.

• To provide QA (Quality Assurance) for software developments and ensure requirements are met and acceptance criteria and is of commercially acceptable quality
• To set up campaign dashboards for new campaigns, continuation campaigns and custom campaign dashboards.
• To take a brief on improvements to an existing process or for design of a new business process and implement either changes or create a new process using the company’s bespoke solution
• Participate in meetings with sponsors and end users to capture the brief for their process requirements
• To convert a brief into a specification document to LMS standards
• To estimate the amount of work required to deliver the brief (specification document)
• Execute the work according to brief and within estimated budget and timeframe
• To QA (Quality Assurance) other designer’s work or pass your work for QA
• To produce end user facing documentation and training material for delivery with process changes or new processes
• To participate in product training as and when required and provide ‘train the trainer level’ training.
• Production of supporting documentation to improve user experience and satisfaction