Application Support Specialist

at  Transurban

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.
About the role
We’re seeking an Application Support Specialist to provide operational support to Transurban’s core Tolling system, a critical element of the business that enables roadside transactions to be constructed into trips. which are then rated and allocated to an account for billing.
The Applications Support Analyst’s role is to maximise the operational availability and integrity of Transurban’s critical system applications (GLIDE & Oracle) with minimal risk, whilst delivering to agreed schedules and IT Operations Service Level Agreements. The role includes Incident & Problem management, performing Service Requests and Production related Changes. Ensuring we maintain high service standards across our existing applications is paramount, including contributing to continuous improvement ideas and actions within the team and stakeholders.
As our Application Support Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging, and exciting work.
This is a 12-month contract role, based in Melbourne CBD

Day-to-day, you will:

• Perform 24/7 on call duties on a rostered basis and perform after hours work as required.
• Proactively monitor billing system and perform daily/periodical health checks.
• Action application service requests at a Level 1 & 2 level, in accordance with SLA guidelines to meet key department objectives.
• Log service requests in the IT Service desk system and ensure they are maintained with accurate, complete and up to date information.
• Ensure customers are kept informed of the status of their requests.
• Contribute in the continuing development of IT Operations processes, procedures, standards and methodologies

This role will suit someone with a curious mind and transferrable skills and experiences, including:

• Experience in applications support of mission critical systems (Oracle Fusion suite desirable) preferred.
• Skills using scheduling tools such as Jenkins, CA Workload Automation.
• Technical support experience in Linux/UNIX, client/serve and networking environments with proficiency in the use of related diagnostic tools.
• Experience in monitoring tools such as Splunk, Oracle Enterprise monitoring.
• Knowledgeable in AWS Services
• Exposure to Oracle RDBMS and Microsoft SQL Server
• Experience analysing & documenting application configurations and operational processes.
• Understanding of Service Oriented Architecture (SOA) and its application in the Oracle product suite is desirable.
• Able to handle the challenges of a varied role in a dynamic organisation.
• Ability to identify tasks and activities required to meet customer requirements and to set goals and priorities in line with business objectives.

If you meet some of these requirements, but not all, we encourage you to submit your application.

With a career at Transurban, you’ll enjoy a range of benefits, including:

• A range of flexible working options
• Learning and development opportunities to support your career interests
• Health and wellbeing support—access to Headspace and EAP program, wellness facilities, and more
• Through our contingent partner, you will have access to novated car leases and a contractor benefits program
• Social activities and groups

We offer a range of flexible working options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.
We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.
We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on
careers@transurban.com
Ready to help us keep cities moving? Apply today.
Job Type:
Contingent - Position Managed
Closing Date:
31-May-2024 0:00
Please note: The closing date reflects the time zone of the Primary Location for this job posting.
Primary Location:
Melbourne CBD & Inner Suburbs Melbourne VI

• Experience in applications support of mission critical systems (Oracle Fusion suite desirable) preferred.
• Skills using scheduling tools such as Jenkins, CA Workload Automation.
• Technical support experience in Linux/UNIX, client/serve and networking environments with proficiency in the use of related diagnostic tools.
• Experience in monitoring tools such as Splunk, Oracle Enterprise monitoring.
• Knowledgeable in AWS Services
• Exposure to Oracle RDBMS and Microsoft SQL Server
• Experience analysing & documenting application configurations and operational processes.
• Understanding of Service Oriented Architecture (SOA) and its application in the Oracle product suite is desirable.
• Able to handle the challenges of a varied role in a dynamic organisation.
• Ability to identify tasks and activities required to meet customer requirements and to set goals and priorities in line with business objectives