Application Transition and Run Manager

at  DXC Technology

JOB DESCRIPTION:

Core Experience:

• Engineering degree with 10+ years of experience in Devops and application support
• At Least 3-4 years of people management experience
• Worked in at least one program as a transition/run manager
• Prior hands-on experience in troubleshooting application and infrastructure issues in production
• Good exposure to CI/CD, Docker, Kubernetes, AWS or any other cloud environment
• Experience handling teams in 24x7 model in an onshore-offshore environment.
• Exposure to lTIL processes
• Strong oral and written communication skills to effectively engage, persuade, influence and
• articulate technical issues and solutions to a variety of stakeholders.
• Exposure to ServiceNow
• Experience in building and monitoring the support team
• Manage the resources required to provide support to customers, including staffing, technology, and infrastructure
• Experience in developing and implementing policies and procedures to ensure that the support team provides consistent and high-quality support to customers
• Experience handling complex customer issues that cannot be resolved by support staff. They must have excellent problem-solving skills and be able to work collaboratively with other departments to resolve issues
• Good communication skills as they must work closely with other departments

Key Competencies:

• Handle application issues in production and ensure closure
• Perform RCA and problem management
• Identify impact, prioritize, and troubleshoot technical issues
• Provide technical guidance and educate teams on CI/CD, Automation toolsets and processes.
• Design, build and manage robust CI/CD processes for deployments
• Establish benchmarks and report on KPIs, metrics, for teams productivity and efficiency
• Experience in analysing repeated incidents and to provide permanent solutions
• Should be able to communicate directly with the Business users and resolve the issues
• Capacity to understand business requirements from a client’s point of view.
• Capacity to work in a group domain, viably cooperating with others.
• Must be results-oriented with full ownership.
• Strong fundamental knowledge in domain areas.
• Strong communication skills
• Should be able to work in shifts and weekends
• Experience with Oracle Forms, JAVA, .Net, SharePoint and other bespoke solution support and development.

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Please refer the Job description for details