Applications Analyst - HRHA

at  Goulburn Valley Health

GV HEALTH IS AN EQUAL OPPORTUNITY EMPLOYER AND ENCOURAGES APPLICATIONS FROM ABORIGINAL AND TORRES STRAIT ISLANDER PEOPLE, AS WELL AS APPLICANTS WHO ARE LGBTIQ+, WHO HAVE DIFFERENT ABILITIES, OR ARE FROM CULTURALLY AND LINGUISTICALLY DIVERSE BACKGROUNDS ARE ENCOURAGED. GV HEALTH HAS ZERO TOLERANCE OF ABUSE, BULLYING AND HARASSMENT AND DISCRIMINATION IN ALL FORMS, AND IS COMMITTED TO THE SAFETY, PROTECTION AND WELLBEING OF ALL CHILDREN.

Three (3) COVID-19 vaccination doses are a mandatory requirement for all roles and seasonal Influenza vaccination (where mandated). Further pre-employment screening checks may be required, including but not limited to; Working with Children’s Check (WWCC), National Disability Insurance Scheme (NDIS) Worker Screening, International and National Police Checks, Aged Care Statutory Declaration, Visas and valid working rights in Australia, further immunisations. Further details of pre-employment requirements are provided in the Position Description and to successful candidates, or upon request.
GV Health reserves the right to vary pre-employment screening from time to time and as directed by legislation and operational requirements.

ABOUT THE ROLE

The Application Support Analyst will be responsible for ensuring that the applications are running smoothly and efficiently, and will work closely with end-users to troubleshoot and resolve any issues that arise.
The role is responsible for management, administration, resilience and availability of the applications critical to the delivery of patient care at our member health services. The role drives HRHA in adopting the latest proven technologies and is responsible for designing, deploying, and maintaining applications to support the operations.
The role provides technical Level 2 and Level 3 support and leadership to the Service Desk engineers and onsite IT Support officers, ensuring a high level of professionalism and responsiveness to deliver positive outcomes and delivery within the agreed service level targets.
The role is responsible for applications support, creation of configuration reports, concise documentation to communicate effectively with stakeholders and escalation of issues to third party vendors where required. The role takes an active role in cyber security maturity uplift and incident response. The role is a key in providing mentoring and training on ICT best practices, and promote a high standard of customer service.