Applications Manager, Remote

at  RWJBarnabas Health

JOB OVERVIEW:

The Application Manager is primarily responsible for providing day-to-day leadership to the functional team for all core activities pertaining to the planning and execution of projects related to the Epic application build. They are responsible for the overall design and development of the Epic application and are required to gain in-depth knowledge of the application and software. The Application Manager is expected to be knowledgeable about organizational policies, procedures and business operations, as well as the area of business they are representing and the functionality available in the application(s). The Application Manager will communicate with Epic s installation team, review the software, analyze business operations, work with vendors and end-users to tailor the system to the organization, and participate in the pilot training of end-users (as needed). This role will participate in current state mapping and future state workflows development, application design and development, testing support, issues resolution application integration, implementation and ongoing support activities.

QUALIFICATIONS:

Required:

• Minimum: Bachelor s degree or equivalent years of relevant work experience
• Minimum: Three (3) years relevant experience and management of IT/Quality program or team
• Experience with implementing financial/clinical information systems and/or large-scale and complex standardization and implementation of an EHR is highly desirable
• Demonstrated workflow process analysis and design, communication and interpersonal skills, facilitation/training skills, project management capabilities, and leadership orientation
• Strong assertiveness skills and ability to manage conflict in a variety of situations
• Superior organizational and people management skills
• Experience with managing employees, including coaching and performance management
• Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff
• Demonstrated ability to interact with multidisciplinary teams
• Demonstrated application design and implementation skills
• Demonstrated knowledge and work experience in health information management
• Knowledge of current health information management workflows and processes
• Demonstrated knowledge and work experience in patient identification management

Preferred:

• Seven (7) years experience in a health care setting and management of IT team
• Master s degree in Health Care, Information Technology, Business, or related field
• Experience in Epic installations

The Application Manager is the primary support contact and coordinates all build and configuration processes for related Epic application. In addition to the duties discussed in the Role Description, the Manager is responsible for the following:

• Defining Systems Requirements:
• Collaborating to understand and execute the Epic application architecture and integration
• Serving as a business unit expert to set the direction for the organization’s workflows by attending site visits, validation sessions, and other integrated sessions
• Investigating end-user requirements and needs, applying potential solutions and pressure-testing solutions using an agile method
• Analyzing data conversion needs
• Preparing details of specifications as needed
• Achieving in-depth knowledge of the software and serving as a bridge between end-users and vendor implementation staff
• Understanding choices in application specifications
• Assessing implementation strategies and the impact those strategies will have on workflows and operations
• Analyzing new functionality in new releases to determine whether or how it should be used
• Documenting current and new workflows and understanding how workflow decisions translate to application configurations
• Performing in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of the software
• Project Leadership:
• Serving as a liaison between end-users’ workflow needs and Epic implementation staff
• Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
• Working with Epic representatives, RWJBH s business community, and end-users to ensure the system meets RWJBH s business needs in regard to the project deliverables and timeline
• Responding to vendor’s technical questions
• Maintaining rules for how each new version is released
• Communicating regularly with other Application Managers/Leads to resolve issues, conflicts and application integrations
• Communicating changes to workflows to Principal Trainers
• Ensuring that appropriate subject matter experts are involved in design, configuration and testing sessions
• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
• Gathering, documenting and providing feedback for team lead/member performance

3) Issue Resolution and Project Management:

• Identifying issues that arise in the application area as well as issues that impact other application teams and working to resolve them. This also involves working closely with the technical support on issues of install choices, master file and category list set up, synonyms and preference lists, etc.
• Managing and executing identified mitigation plans
• Coordinating test plans and new systems, complying with version upgrades and system modifications
• Reviewing the status of projects and issues on an ongoing basis with leadership, which includes the creation of status reports
• Demonstrating self-direction and ability to manage integrated project deliveries
• Supervising basic issues and roadblocks, escalating issues as needed

4) Executing Application Build:

• Facilitating the development of integrated workflows by working closely with the project team, subject matter experts and technical leads to define processes that cross applications and functional areas
• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
• Identifying and implementing requested changes to the system and general system enhancement needs
• Assisting in the building of new data sets and testing of new functionality
• Developing and documenting internal procedures that will be used in conjunction with the applications
• Prioritizing and implementing changes requested for the system
• Coordinating software updates and changes with users
• Working with users on the sharing of data, category lists, etc.
• Setting standards for naming and numbering conventions and security classifications
• Reviewing new vendor software releases and updates to help determine which features will be utilized
• Assisting and supporting training teams with necessary build, content, and documentation, as needed