Applications Specialist People Systems (See Advertisement)

at  Ambulance Victoria

JOB DESCRIPTION

Location: Melbourne | Eastern Metropolitan
Job type: Full time
Organisation: Ambulance Victoria
Salary: Salary not specified
Occupation: IT and Telecommunications
Reference: AV/1784886
At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of ‘Outstanding emergency health care every time’ to life.
We are seeking an Application Specialist People Systems to provide broad and highly developed technical and functional expertise in relation to the analysis, design, development, implementation, upgrading management and security of AV’s people systems.
This is a 6-month Fixed Term, full time position currently based at our Doncaster office with WFH/Hybrid options available.

Reporting to the Senior Lead Process & Systems, responsibilities of this position include, but are not limited to:

• Provide specialist advice on functional, technical, and efficient solutions for addressing specific business requirements that relate to P&C systems and leading any implementation processes to meet business needs
• Provide timely and effective Level-2 technical, development and functional support for AV’s people systems including but not limited to:
• AV’s HRIS
• AV’s Electronic Timecard System, including award interpreter
• AV’s Employee Kiosk and associated automated workflows
• Operate as a technical specialist team member to provide an escalation point for P&C and other AV Applications support staff to seek assistance with problems and technical issues that are not being successfully resolved in the normal Level-2 support process.
• Contribute to the development, governance, monitoring and awareness of policies and procedures for the management on AV’s people system changes by participating in projects as a team member and as the Application Specialist People Systems
• Ensure the function monitors the overall ‘customer experience’ of AV’s people systems, serving as an escalation point for critical live service and major project issues, communicating the status of current/upcoming initiatives, and providing recommendations for people system improvements and any associated remedial work.
• Collaborate with the business to implement new strategies and business improvement opportunities.