Applications Support Administrator (Salesforce)

at  Progress Rail

COMPANY DESCRIPTION

Railroads transport goods and people millions of miles every day. At Progress Rail, we believe in going the distance with them. We are looking for talented and innovative team players to address the challenges of the rail industry today, ensuring success for the future. Build a long-term career with opportunities for growth and advancement as part of a vibrant network of close to 200 global locations. Our innovative team members work together to forge the bridge between ideas and success!
As a Caterpillar company, Progress Rail is an integrated rolling stock and infrastructure provider, delivering a full range of products and services to domestic and international railroad customers. Our customers enjoy one-stop shopping and comprehensive railway solutions – whether it rolls on the rail or is the rail itself. From locomotives, transit, freight cars and engines, to tracks, signals and advanced technology, we ensure customers can count on us to meet their needs.
Learn how we keep our customers rolling by following us on Facebook, Twitter, Instagram, YouTube and LinkedIn, and by visiting progressrail.com.

EDUCATION / TRAINING

• Bachelor’s degree in IT-related field preferred (e.g., CIS, MIS, or related technology field);
• Preferred skills/certifications dependent on specific assignment may include MCITP equivalent (SharePoint) or Microsoft Certified SharePoint; Salesforce admin, K2 BlackPearl Administration Certification / Troubleshooting; K2 Cloud; or ERP proficiency; experience using / administering server operating systems (Windows Server/Linux).

QUALIFICATIONS AND EXPERIENCE

• 3+ years of experience in IT with position-relevant skills;
• Positions require technical support experience in the assigned area of responsibility, dependent on position (e.g., Enterprise Resource Planning (ERP) systems, SharePoint/K2 design/development, Kronos, administration experience in a production environment, etc.);
• Familiar working in an Agile Development environment, participating in standups/SCRUM meetings with teams (both on/offshore;
• Experience assisting the Product Owner/SCRUM Master in writing user stories based on requirements;
• Deploy regular releases in an Agile approach;
• Atlassian Jira knowledge a plus;
• Knowledge of how to monitor and understand SQL Server Reporting Systems;
• Experience with Segregation of Duties and SOX Controls;
• Proficient with Microsoft Office (especially Excel);
• Highly self-motivated and directed, with keen attention to detail, sense of urgency;
• Proven organizational skills with project management experience;
• Ability to operate calmly in a fast-pace and ever-changing technology environment;
• Ability to manage multiple tasks at once and prioritize accordingly;
• Well-developed analytical and problem-solving skills;
• Excellent customer service and communication skills;
• Passion for researching and implementing new technologies.

Responsible for day-to-day implementation, administration, troubleshooting, maintenance, and application support for the Enterprise Transportation Management Systems (TMS), ERP Systems, HR, Payroll and Benefits, and other various software applications in use at Progress Rail. This position is responsible for maintaining applications and systems needed by the organization to ensure they are fully functional 24/7/365, providing rapid response and support to systems as required.