Applications Support Analyst

at  Haymes Paint

From our humble beginnings in 1935, Haymes Paint has grown to become Australia’s largest Australian made and owned manufacturer of premium brand paints, finishes, and protective coatings. Now in our third generation of family ownership, we haven’t slowed down on bringing new and better products to the market, always looking for new advances or opportunities for innovation. Our values of Truth, Passion, Motivation, Respect plus Listening and Learning are reflected in everything we do.
Haymes Paint have experienced extraordinary and unprecedented strategic and emergent growth since 2019. Based on the ongoing and future direction of IT, there is a genuine desire and imperative to ensure contemporary, scalable, and effective IT transformation that is grounded in the unique Haymes Paint culture. We are looking for an Applications Support Analyst to join our IT Team. Reporting to the IT Applications Manager this role will be primarily responsible for our ERP Platform but will also have exposure to CRM, marketing automation, website, and eCommerce applications.

• L1/2 Support Contact for Business Owners
• Troubleshooting software issues through to resolution.
• Support the resolution of system and/or business process issues
• Identify and evaluate inefficiencies and recommend resolution pathways
• Develop test procedures and plans for integrated systems and system processes.
• Manage system integration testing procedures prior to handover to the customer
• Perform and manage User Acceptance Testing with End Users
• Liaise with external vendors
• Continually maintain and evolve technical specifications, standards and documentation