Applications Support Engineer

at  Raytheon

Responsibilities include, but are not limited to …

• Regular software maintenance, performance tuning and patching, including some periodic monthly out of hours working.
• Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing.
• Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected.
• Support the development and implementation of key service level agreements (SLAs).
• Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
• Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
• Support effective operational supplier performance and repairs & maintenance contracts, including software licencing compliance, software licence & support contract agreements and renewals.
• Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
• Collaborate across the breadth of the DT function, develop strong relationships with stakeholders to ensure that the service is supported by the appropriate technical specialists.
• Ensure backup schedules & data retention and period maintenance are aligned to company requirements and standards.
• Proactive Identification of risks to service and proposing suitable risk treatment plans in line with departmental approach to risk management.
• Agree and participate in scheduled BC/DR exercises, to ensure that service is tested and DR ready.
• Knowledge of associated engineering tools in the Defence and Aerospace sector or other Industries would be an advantage