Applications Technician - Energy Storage (Pennsylvania)

at  ANA

ABOUT ANA:

Alliance North America was established in 2017 and is proud to be the sole North American supplier of AIRMAN Power Generators, AIRMAN Air Compressors, MAC3 Pneumatic Air tools, and ANA’s exclusive Energy Boss ™ - Hybrid Energy System and Smart load bank system. Our commitment to our customers is to Make their World Easier, by answering the phone, understanding their needs, and taking ownership to provide them with solutions. With a large parts inventory and more than 90% of all orders shipping within 24 hours, you never have to worry about spare parts. We help keep your fleet in top condition with our world class Support Department, who are always ready to help and be a resource by providing training on our equipment.
ANA is headquartered in Henderson, Nevada with locations in Cypress, California and Spartanburg, South Carolina. ANA is growing and scaling and we are seeking an Applications Technician - Energy Storage to join our team in a remote-based position covering Central and East coast territories of North America. You will travel to customer sites up to 75% throughout the United States via driving and air travel.
The Applications Technician will play an important role in our customers success in implementation and deployment of ANA’s Hybrid Energy Systems (HES). This role will provide customers with basic training and knowledge of the product upon delivery as well as initial setup and installation in an application. The Applications Technician is also capable of performing full product service and sales training as required. This role involves collecting and documenting application information and load data using load monitoring devices and will stay at the customers location as required to fully understand all aspects of the customers application, challenges and pain points to feedback into Product Engineering. The Applications Technician has experience in diesel engines, power generation and has a strong knowledge of electronics and electrical safety. The Applications Technician will provide applications information, use cases, and hookup scenarios that are successful and unsuccessful to help drive Product Development to improve our product and new products that will meet and exceed customer expectations. This role will also work with sales to demo our HES at a customer location or customer application and provide application, performance, and customer feedback.
This role reports to the Application & Sales Support Manager on the Energy Sales team.

QUALIFICATIONS:

• 2+ years of generator experience required
• 2+ years of electrical base knowledge required
• Trade School graduate with engine and mechanical focus preferred
• Trade School graduate with generator and electrical focus preferred
• Associate degree preferred
• 2+ years of Generator Job site Hookup preferred
• 2+ years of experience in Construction, telecom and or event rental experience preferred

• Provide User Feedback (Rental Store Deployment and End Customer User Experience)
• Training customers onsite on proper Safety and Deployment
• Build an Applications database
• Product Sales Demonstrations on site
• Provide end user feedback to Product Engineering
• Work with Service team as required to provide in field Support and Equipment updates
• Work with Assembly and production team as required
• Work with Engineering in New Product Development and Identifying New Applications
• Performs all duties in a safe and effective manner according to the company’s policies and procedures
• Maintains the ANA culture
• Safely operate ANA service vehicles
• Communicates information and documents with work computer and phone
• Provides superior customer service
• Maintains professional personal appearance
• Updates professional knowledge through constant study of ANA products
• Helps provide a positive team spirit daily
• Travel up to 75% throughout North America
• Performs all other duties as assigned