Appointment Scheduler / Clerical Officer

at  University Hospital of North Midlands NHS Trust

The post holder will provide a comprehensive, efficient and effective administrative service in the scheduling of appointments ensuring that local and national waiting time targets are achieved. Making appointments over the phone at short notice with a sensitive and caring approach, they will deal with all enquiries in a courteous and professional manner, in order to contribute to the delivery of a first class service to all users. The post holder will rotate with colleagues to ensure all necessary tasks are covered. They will communicate with the Junior Operational Service Manager on a daily basis, and support the Office Manager as required.
The post holder will assist in the provision of statistical and analytical data, ensuring accuracy at all times. As part of the administrative support structure, the post-holder is responsible for adhering to the Trusts Access Policy and Standard Operating Procedures. It will be necessary to rotate working duties at various sites including County Hospital and Royal Stoke Hospital

Please refer the Job description for details