Appointments Coordinator

at  Queen Victoria Hospital NHS Foundation Trust

We have an excellent opportunity for a self motivated independent and resourceful individual to join the Appointments team in the provision of co-ordination and administration of patients outpatient appointments. This is an interesting and varied role involving extensive patient contact. Reporting to the RTT & Appointments Manager and working closely with the Nursing staff and Admin staff in order to ensure the delivery of this high quality service within NHS targets.
We are looking for an Co-ordinator ideally with a clinical or customer service focused background who would be able to work both within a busy team and on their own initiative where required. They must be able to remain calm, prioritise their own workload, possess excellent communication skills combined with an excellent telephone manner and a flexible and pro-active attitude.
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.
At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
The role will range from handling GP and patient queries for clinics, navigating e-Referral Service and Dental e-Referral Service, making appointments using the various trust systems, answering telephone calls from patients or GPs wishing to make or change appointments or making general enquiries. Working as part of a team, including clinical staff, the post holder is expected to deliver a responsible and high quality appointment booking service to patients and other service users.
An up-to date working knowledge of clinics will be needed to enable the post holder to make, amend and cancel appointments and handle queries from internal and external sources, as this is a multi-skilled and multi-functioned role. The main duties will be answering telephone calls from patients or carers wishing to make or change appointments or making general enquiries, as well as dealing with email requests

Please refer the Job description for details