Appointments Officer - Radiology, Band 3

at  Gloucestershire Hospitals NHS Foundation Trust

Appointments Officer - Radiology, Band 3 (24 hours a week)
The Radiology department is looking for an appointments booking officer to join our team, we need an individual who is ready for a challenge to join our busy radiology appointments team in providing an effective booking service for Radiology patients ensuring wait time and clinical targets are met. The post holder will be responsible for the day to day booking of patients for a range of imaging modalities across the Trusts multiple Radiology sites including the brand new Community Diagnostic Centre at Quayside House.
A high number of appointments are made via in-bound and out-bound telephone calls therefore; the ideal individual will need to have excellent communication skills, to ensure that patients receive a supportive and responsive service tailored to their specific needs.
A good all round knowledge of IT is essential, however full training in using the Computerised Radiology Information System (CRIS) will be provided.
We are looking for an enthusiastic and motivated individual who is able to monitor the progress of referrals, be able to identify problems and take the appropriate action to ensure the efficient management of referral in line with our waiting time and clinical targets.
You will need to be able to work unsupervised once fully trained.
The role can be very demanding having to deal with patients that can cause anxiety and distress.
Good communication skills are essential, the post holder will be not only be required to communicate with patients, but also to liaise with a multi-disciplinary team both within radiology and throughout the trust daily.
Training will be provided in the Computerised Radiology Information System (CRIS) however the post holder will need to confident in using windows based IT systems
The Radiology department at Gloucestershire Hospital NHS Trust is an ever expanding service providing a wide range of imaging modalities such as CT, MRI, ultrasound, plain film and interventional radiology. The department is a friendly and supportive place to work, with the patient at the centre of everything we do to provide the best care for everyone.
Holiday entitlement of 27 days per year, plus eight Bank Holidays, rising to 33 days after 10 years’ service
An annual personal development review to support your career aspirations
Occupational health services and support
Automatic membership of the NHS Pension Scheme

Please refer the Job description for details