Appointments Officer - Radiology, Band 3

at  Gloucestershire Hospitals NHS Foundation Trust

The successful candidate on the daily basis will be able: - Ensure adherence to all Trust policies. - Efficiently monitor and maintain waiting lists, ensuring adherence to Trust and clinical targets for all sites on a county wide basis. - Effectively monitor and maintain the CRIS system ensure accuracy of data, identification and resolution of system errors. - Provide an efficient, supportive and informative service to patients, relatives and carers.

• Effective use of county wide appointment capacity to ensure optimum use involving decisions on flexing modality capacity to meet new and follow-up clinical and wait time constraints. - Using knowledge and experience to provide service managers with timely information to enable action on capacity shortfalls and giving opinions on reallocation of capacity as appropriate. - Investigation and effective follow - through on DNA patients. - Timely and accurate cancellation of appointment lists and appropriate re-scheduling of appointments.
• Communicate effectively with patients to ensure their understanding. Have knowledge of how to overcome barriers eg, where English is not a patients first language, patients with sensory impairments, confused or anxious patients where tact and sensitivity, reassurance etc may be required. - Prioritise and organise own daily activities with minimal direct supervision. - Liaise and work with line management to ensure compliancy of daily service management.

Highlight any issues to line management which may have a detrimental impact on workload or staff etc. - Assist with provision of absence cover for colleagues or any duties as requested by management to meet service deman

Please refer the Job description for details