Apprentice Receptionist & Administrator - Gastroenterology

at  Norfolk and Norwich University Hospital

To provide a support service to the technical, secretarial, medical and nursing staff of the Department To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. To provide support to medical secretaries with admin duties, phones, referrals, photocopying etc. To deal with patients and external and internal staff enquiries in person or via telephone, email, in a courteous and confidential manner and provide assistance as required. To ensure patient safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. To ensure appointment lists are maintained and prepared in readiness for clinical work. To obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department. To maintain a record of the transfer of notes to and from the department.
To liaise with secretaries and other departments within the Trust as necessary to ensure case notes, x-rays, and referrals are available for every patient attending an out-patient clinic. Liaise with external stakeholders to obtain referrals if necessary. Please refer to the Job Description for the full specification of responsibilities and requirements for this post

Please refer the Job description for details