Apprentice Service Advisor - Destination Toyota Burnaby

at  Destination Auto Group

Destination Toyota Burnaby is currently seeking an Apprentice Service Advisor to join our Service Department!
Our Service Department consists of 25 Service Bays, 2 Alignment Bays, a full Service Drive, and a fantastic team that is focused around our continued growth and customer satisfaction. Also located at Destination Toyota is the Destination Body Shop, a full service Detail department, in-house auto glass, and all the features and amenities that truly make our facility a one stop shop for our valued guests.
Our ideal Apprentice Service Advisor must be organized, detail oriented, coachable and open to continuous learning and development within the group.

• Preparation and completion of Repair Orders in accordance with Manufacturer and Company guidelines, policies, and procedures.
• Clear and accurate documentation of specific customer concerns and requests.
• Following up with customers as necessary for inquiries, estimates, and progress updates.
• Recommending repairs and maintenance services as necessary.
• Liaising with technicians to confirm status of repairs.
• Consistent and timely communication with customers to provide updates.
• Handle client concerns / misunderstandings with a polite, courteous, and high regard manner.
• Maintain a clean, tidy, efficient, professional and presentable work station.
• Serve clients efficiently to ensure client expectations are met or exceeded.
• Remain up to date on all Toyota University training courses as required
• Provide a customer experience in alignment with Company and Manufacturer guidelines.