Apprentice - UX Researcher (UKAPPS)

at  Pearson

ABOUT UK ASSESSMENT & QUALIFICATIONS

We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud based, cost effective, scalable, and resilient services.

KEY ACCOUNTABILITIES

• Collaborate with UX, UI, and Accessibility specialists to understand research needs and industry trends.
• Conduct inclusive research to ensure product accessibility and usability.
• Provide strategic insights aligned with team objectives.
• Speak to customers to create personas and other UX artifacts.
• Work closely with cross-functional teams to identify and evaluate research topics.
• Plan and execute research activities such as user testing, surveys, and focus groups.
• Attend customer calls and field-testing trips to understand needs and pain points.
• Collect and analyse data from various sources to inform design decisions.
• Advocate research findings through presentations and reports.
• Perform usability studies and analyse data.
• Utilise a diverse set of UX research tools.
• Support the design team with research tasks.
• Liaise with Customer Ops and Customer Success teams for feedback.

ENTRY REQUIREMENTS

Candidates for the Degree Apprenticeship should have a minimum of 104 points at A2 (Grades BCC) or an equivalent eg BTEC DMM. We will individually evaluate candidates who do not meet these requirements, but have workplace experience or have completed a Level 3 Apprenticeship.

THE ROLE

Are you eager to kickstart your journey as a UX Researcher? We’re seeking a dynamic individual to join our UX team as an Apprentice UX Researcher. In this role, you’ll collaborate with UX professionals, gaining hands-on experience in conducting user research and contributing to the design of user-centered products. With guidance from experienced mentors, you’ll have the opportunity to grow your skills and make a meaningful impact on our digital experiences. If you’re passionate about creating intuitive designs, we’d love to hear from you!
You will be enrolled as Level 4 Digital , which will help you develop your skills and knowledge and can take up to 4 years to complete.