APS 4 Senior Subsidy Adviser
at Department of Veterans Affairs
Brisbane, Queensland, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 27 Sep, 2024 | USD 85074 Annual | 27 Jun, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
- Salary Range: $79,764 - $85,074 + Attractive Superannuation
- Contact Officer: Trevor Holland – (07) 3565 3685, trevor.holland3@dva.gov.au
DVA administers the Defence Home Ownership Assistance Scheme (DHOAS) and the Defence Home Owner Scheme (DHOS) on behalf of the Department of Defence and the DVA scheme Defence Service Home Loans (DSHL).
DHOAS is available to serving and recently ex-serving Australian Defence Force Members. Eligible applicants receive a monthly subsidy on a specified portion of their mortgage. DVA’s role involves taking ADF member enquiries, determining eligibility and entitlements, processing subsidy certificates and payments, and monitoring member’s ongoing entitlement.
All the APS4 positions are integral to the home loans team, enabling the delivery of high quality customer service and product to our Defence Community.
Responsibilities:
- Handle and respond to telephone and written queries, including interpreting process and translate the meaning to client within KPI timeframes;
- Process complex applications for subsidy against eligibility criteria within KPI timeframes;
- Work with complex case scenarios and undertake difficult conversations with DHOAS clients as required.
- As required, complete tasks such as Appeal processing, Occupancy reductions and audits;
- Administrative duties including mail and record management.
- Participate in workshops, meetings and other related sessions to maintain and improve knowledge of the business;
- Participate in the Quality Control framework, including a demonstrated ability to accept and act on feedback;
- Proactively identify and act on development opportunities for yourself and the team;
- Work collaboratively with the management team on operational goals and strategic planning, and
- Other ad hoc tasks as directed.
- Senior Subsidy Advisers are required to achieve agreed quality standards within a reasonable time frame. These standards are set out in a formal accreditation program and will perform part of the team member’s performance agreement.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Proficient
1
Brisbane QLD, Australia
